Enhanced customer experience in managing installed assets

Wärtsilä Online is a web-based customer platform aimed at providing a support service allowing customers to better manage their installed assets. The new platform replaces the company's current customer portal, Wärtsilä Online Services, which has been supporting customer installations since 2014. Wärtsilä Online is designed to enable mobile usage, and has enhanced and new features that create notable customer value in terms of smart maintenance management and real-time collaboration. This 24/7 service minimizes the time spent in manual steps, reduces human errors, and provides customers with readily available and up-to-date information regarding their installations. 

Wärtsilä Corporation | www.wartsila.com

Volume: 2019 May/June