In response to the national media attention drawn to bad actors in the solar industry, the nonprofit Solar United Neighbors is ramping up its efforts to educate and support solar customers so they have a good experience going solar.

The overwhelming majority of solar homeowners are happy with their decision, with almost 90 percent of homeowners polled by Forbes reporting satisfaction with their choice. But a happy story doesn’t make the news and these stories have the potential to cause further damage by scaring potential consumers away from a reliable and cost-effective electricity resource. 

That’s why SUN announced the launch of its Solar Help Desk. This resource is designed to guide through the complexities of solar adoption.

“Think about any home renovation project you’d do, how helpful would it be to have an unbiased person to guide you through it for free?” said Ben Delman, Solar United Neighbors’ Communications Director. “That’s the role our Solar Help Desk plays. We’re here with you every step of the way to make sure you go solar with peace of mind.”

The booming US solar industry, accelerated by the Inflation Reduction Act of August 2022, has also seen a disturbing rise in reports of solar scams. False advertising, often promising free or low-cost solar panels, have misled many homeowners, leading to financial losses. To combat this, the Solar Help Desk offers free roof reviews, online chats with solar advisors, and personal phone calls to provide reliable, unbiased advice and support.

Click HERE to go to Solar Help Desk

The Cherry family from Washington, D.C. exemplifies the Help Desk's vital role. "We were inundated with misleading offers until Solar United Neighbors provided clear and honest guidance," says Dane Cherry. Their story underscores the need for an independent advisory to navigate the solar market safely.

Ben Delman, Senior Director of Communications at SUN, emphasizes the timeliness of this initiative. "As more Americans turn to solarit's crucial they have a trusted ally. Our Solar Help Desk is that ally, offering transparent and pressure-free guidance."

As consumer watchdogs and legal authorities raise alarms over confusing or deceptive market practices, SUN's Solar Help Desk stands as a beacon of reliable and transparent information in the solar installation market.

Solar United Neighbors | https://www.solarunitedneighbors.org/