Online, on-site troubleshooting
On-site troubleshooting is easy with the comprehensive Solar.SOS online service tool and the Solar.SOS app. Service technicians simply enter the serial number and the state code shown on their smartphone or laptop and the repair instructions appear immediately. Technical videos, installation instructions, and operating instructions are also accessible for all Fronius devices. Should it be necessary to repair or replace individual components, this can be set up directly over the Solar.SOS app, without queues or phone charges. Outstanding servicing work can also be easily dealt with to save time, and multiple accounts and systems can be managed with the same account. The technical support team is still on-hand to help and advise; firstly via the support hotline during normal business hours and secondly via the new messaging function in the app that is ready to help 24/7.
Fronius Solar Energy | www.fronius.com
Volume: 2021 March/April